FAQs

Solve all your doubts by consulting the most frequently asked questions

What time can I check-in and check-out of the hotel?

You can check-in starting from 3:00 PM and check-out until 12:00 PM.

If the room is not available upon your early arrival, we will try to prepare it as soon as possible. Alternatively, you have the option to leave your luggage in storage, and we will notify you when the room is ready.

Cava & Hotel Mastinell is located in Vilafranca del Penedès. It’s just a 10-minute (1 km) walk from the centre of Vilafranca del Penedès, 20 minutes from the neighbouring towns of Sitges and Vilanova i la Geltrú, 45 minutes from Barcelona, and only 35 minutes from its airport. Thanks to its excellent location, there are very good transport links, making it very easy to reach our hotel.

GPS Coordinates
Latitude: 41.353199 (41° 21′ 11.24” N) Longitude: 1.684878 (1° 41′ 5.36” E)

Buses
From Barcelona Sants, take the La Selva del Camp-Valls-Vilafranca-Barcelona bus (towards Valls)
From Pl.Catalunya, take the Vilanova i la Geltrú-Vilafranca del Penedès bus (towards Vilafranca)

Renfe Trains (Vilafranca del Penedès):
 R4 Manresa-Sant Vicenç de Calders
R2 Granollers Centre-Sant Vicenç de Calders

We offer a private transfer service on demand and at an additional cost. It takes 40 minutes by car from the nearest airport (Barcelona-El Prat).

Yes, our reception is open 24 hours.

Yes, we have a Suite connected with a Standard room. Please contact the hotel directly to check availability.

Yes, it has a private outdoor parking at the hotel.

Yes. Our reception department offers car rental services, chauffeur-driven cars, bicycles, electric bicycles, and segways.

Yes, you can leave your luggage in storage at no extra cost.

In our first-floor restaurant, a complete à la carte breakfast is served every morning from 7:30 AM to 11:30 AM. We offer gluten-free and lactose-free options, and room service is available if you prefer to have breakfast in your room.

In our first-floor restaurant, a complete à la carte breakfast is served every morning from 7:30 AM to 11:30 AM. We offer gluten-free and lactose-free options, and room service is available if you prefer to have breakfast in your room.

Prices and availability are updated daily, and we guarantee our customers that they will find the best minimum price here. Additionally, our website displays all room categories, suites with availability up to the last room. Moreover, all these prices include exclusive advantages.

The price of your reservation has added value. We offer exclusive advantages to our clients. Remember, we guarantee the minimum price.

Cava & Hotel Mastinell is located in Vilafranca del Penedès. It’s just a 10-minute (1 km) walk from the centre of Vilafranca del Penedès.

Yes, the rooms have a paid minibar with a wide variety of drinks and snacks.

Yes, the hotel provides a free cot for children under three years old, upon request.

No, by law all common areas and rooms of the hotel are non-smoking spaces, but smoking is allowed on the terrace.

No, we are sorry, but pets are not allowed in the hotel.

What is the delivery time for my order?

48 to 72 working hours from the receipt of the order. Orders that arrive on the weekend will be processed on Monday.

Yes. For orders delivered within the peninsula, if the order is placed before 1:00 PM, we can deliver within 24 hours. If the order is placed in the afternoon, we cannot guarantee 24 hours, but we can deliver within 48 hours. Remember, we do not deliver on weekends.

We do not deliver orders on weekends.

It’s 60€.

Shipping costs to the peninsula are a fixed amount of 6€ for orders under 60€. For shipments outside the peninsula, the rate varies depending on the destination.

No, only the express service.

No, you can order just one bottle if that’s what you need.
If your order is national, you will receive an email from the shipping company with the status information of the order. If it is international and you need information about the status of the order, please contact us, and we will provide you with the information you need.

Yes.

Yes. During the purchase process, there is a section where you can indicate that it is a gift. You can choose the box in which you want to send the product and add a card with a note.

Do you have customer service?

You can contact us via email at info@mastinell.com or by phone at 93 817 05 86 (our customer service hours are Monday to Friday from 08:00 to 14:00 and 15:30 to 17:30). You can also contact us through the contact form.

You can contact us via email at info@mastinell.com or by phone at 93 817 05 86 (our customer service hours are Monday to Friday from 08:00 to 14:00 and 15:30 to 17:30). You can also contact us through the contact form.

If the product is out of stock, you can leave your email address, and we will notify you as soon as it becomes available.

First, check if the confirmation email has arrived in the SPAM folder. If you have not received the confirmation email, it may be because you did not enter it correctly when registering. You can call us at 938170586 (our customer service hours are Monday to Friday from 08:00 to 14:00 and 15:30 to 17:30) or send us an email at info@mastinell.com with your personal details, and we will locate your order. You can also contact us through the contact form.

How can I redeem a discount?

You can enter it in the first step of the purchase process or in the shopping cart, in the ‘Coupon Code’ section, and then click ‘Apply Coupon’ to make the discount effective.

How can I request the invoice for my purchases?

During the purchase process, you can request it and enter your tax information. If you forget during the purchase process, you can send us an email with the tax information to info@mastinell.com, and we will send you the invoice as soon as possible.

I am a supplier or wish to distribute your products. How can I do it?

Contact us through the form, and our sales department will get in touch with you as soon as possible.